On Monday, a disturbance erupted at a Guaranty Trust Bank branch on CMD Road when a customer claimed the bank had held onto his ₦5 million for two weeks, attracting the notice of fellow patrons and employees.
Conflict Over Alleged Funds Delay
Tensions rose as the client approached bank staff, maintaining that he had been unable to withdraw his money despite several tries.
Observers noted he was visibly agitated, drawing the gaze of other customers who halted their transactions to watch what unfolded.
Throughout the exchange, he declared he would remain in the banking area until his grievance was resolved, exclaiming, “Do you intend to take my phone? Madam, do you intend to take my phone? Feel free to call upon God—I will not step out until you respond and return my five‑million‑naira.”
Bank employees endeavored to defuse the scene, while other patrons carried on with their business cautiously.
Officials did not immediately confirm the cause of the alleged holdup.
Rising Concerns Within the Banking Environment
The episode has fueled ongoing dialogue about customer service in banks, especially concerning transaction delays and how disputes are handled.
Comparable incidents have emerged online, sparking discussions about bank accountability and communication with clients.
Although calm was eventually restored, it remained uncertain whether the issue had been settled or whether the client obtained any clarification regarding his claim.
Numerous patrons continued to talk about their experiences after exiting the branch.
See the video below for the incident.
“You want to seize my phone? Madam, you want to seize my phone? If you like, call God. I’m not leaving here today until you answer me and return my 5 million naira.”🙆🏼♂️
— Serious drama at the GTB Bank, CMD Road branch today as a man created a huge scene inside the bank, claiming… pic.twitter.com/R1N9NwgyZ2 — Oyindamola🙄 (@dammiedammie35) June 15, 2026
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