Company Response to Alleged Assault Incident
inDrive has taken action after reports of an alleged attack by one of its drivers on a female passenger named Amina Usman, announcing that the driver’s account has been permanently removed from the service.
Incident Details
Earlier, Gistreel published a testimony from a woman who described a frightening encounter with an inDrive driver, saying she was physically attacked and embarrassed after a dispute concerning a ₦600 fare difference.
Official Statement
The ride‑hailing firm issued an official statement confirming it had finished its internal probe into the matter.
inDrive emphasized that protecting the safety and well‑being of all platform users is its foremost concern, and it maintains a strict zero‑tolerance stance toward any violent behavior.
We are deeply troubled by the incident involving a driver and passenger, Ms. Amina Usman. Ensuring the safety and welfare of everyone who uses our service remains our top priority, and we treat every such report with the utmost seriousness. inDrive does not tolerate violence against any user of our platform.
Actions Taken
The company confirmed that the driver in question has been barred from the platform and said it stands ready to assist law‑enforcement investigators if needed.
It also noted that any information required for the investigation will be shared in compliance with relevant legislation and its own privacy commitments.
Reporting Safety Concerns
inDrive urged riders and drivers to use the in‑app Support or Safety Centre to report any problems encountered during a trip, promising swift investigation and appropriate action in accordance with its policies.
Ongoing Commitment
The firm reiterated its dedication to providing a secure environment for both passengers and drivers, encouraging users to report safety concerns promptly through the available in‑app channels.
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